In much the same manner as it helped me identify a Mitt Romney operative here two weeks ago, WordPress proved itself once again as being just as valuable as the Wikipedia Scanner in identifying evildoers in cyberspace. Here’s how it went down:
While checking the morning e-mail, I found a message from WordPress, time-stamped at 12:07 a.m. It carried news that a new comment on the Aug. 13 post, Sprint Customer Lost in ‘Customer Service Hell’, was waiting for my approval. I opened it.
In perusing the comment section of the e-mail, I noticed immediately two droppings of the “F-bomb” — once to describe me as a person and a second time to describe my breath — en route to a cursory explanation of how I should have read the terms and conditions related to my phone contract.
After recovering from the virtual sideswiping by this virtual stranger named Greg, I looked at other information contained in the message and found the buried treasure — that is, the URL from which Greg’s e-mail had originated was http://www.Sprint.com. Was Greg a loyal Sprint employee? The spouse of a Sprint employee? Or possibly just a Sprintaphile (i.e., someone with an inexplicable fetish for things Sprint)?
I might never know.
Needless to say, I did not approve Greg’s comment for posting on this blog. Instead, I chose to feature it more prominently in the post you’re reading now.
If only Greg had read all of the 1,300 words in the above-referenced post, he would have found I fully explained how Sprint had failed to live up to those terms and conditions. Instead, he took the “low road” and added volumes to the mental anguish, psychological trauma and emotional suffering I’ve already endured as a result of my aforementioned experience with Sprint.
Now, I’m looking for suggestions as to what I should do with this information now. Suggest away!
3 responses so far ↓
1 Skunkfeathers // Aug 29, 2007 at 10:48 am
One notion: provide a complete transcript and all message tags (IP address, URL, etc) to Sprint Customer Service, and ask them if this is their MO in dealing with dissatisfied customers? And ask if they wish to have this kind of employee conduct dealt with by them, or published for all to read about.
Ball’s in their court at that point.
2 Sprint Customer Lost in ‘Customer Service Hell’ « Bob McCarty Writes // Aug 29, 2007 at 11:58 am
[...] has nothing to do with ordering that; instead, this update has everything to do with a new post, Did Someone at Sprint Drop ‘F-Bombs’ on Me? I wrote this new post today after receiving a comment about the post above. You’ll be [...]
3 Sprint Slow to Deliver on Promised Rebates « Bob McCarty Writes // Oct 20, 2007 at 11:01 am
[...] two weeks later, I published a follow-up piece, Did Someone at Sprint Drop ‘F-Bombs’ on Me?, after someone with a computer based at Sprint.com tried to submit a profane comment on the [...]
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