Bob McCarty Writes

The headline that appeared above Kevin J. Cameron’s “Reader’s Opinion” piece in USA TODAY expressed his opinion well: Pilots Deserve More Credit for Safety Record.  One day after yesterday’s “Miracle on the Hudson” river landing of US Airways Flight 1549 in New York City, few would argue with his logic.
Cameron, an airline pilot from Miles [...]

[Read more →]

Last night, a frequent-flying relative of mine forwarded an e-mail he had received that contained “An Open Letter to All Airline Customers” signed by 12 airline CEOs. I replied to his message, but wasn’t satisfied with my response. Today, thanks to Hugh Hewitt, I’ve found better words to express my opinion.

[Read more →]

In the wake of ever-increasing fuel costs, the nation’s airline industry is receiving more and more attention. Today, however, that attention came in the form of grim news as two industry-focused groups warned that several large and small U.S. airlines will default on their obligations to creditors beginning at the end of 2008 and [...]

[Read more →]

Fellow St. Louisan Marianne Richmond at the Resonance Partnership blog is an expert on customer service and brand marketing. In a new post today, she examines the bad times American Airlines has been having. I encourage you to check it out. [Cartoon courtesy Political Graffiti]

[Read more →]

[Read more →]